Terms and Conditions
Last updated: 14 October 2026
These terms govern use of Watchtower, operated by SHAJ Studio ("we", "us"). By installing the application you ("the agency") agree to them.
1. What the service does
Watchtower monitors HighLevel sub-accounts for configuration and delivery problems, and reports them by email and through a dashboard. It is read-only and makes no changes to any HighLevel account. It holds one write-type permission, used only to request read-only access to each sub-account (see section 1 of the Privacy Policy).
2. What it does not do
Watchtower reports problems. It does not fix them, and it does not guarantee it will find them all.
It detects a defined set of conditions, listed in the app description. It cannot detect problems outside that set, and it depends entirely on what HighLevel's API exposes: some things are simply not visible to any third-party application.
Watchtower is not a substitute for your own oversight of client accounts. It is a tool that reduces the chance of missing something, not a guarantee that nothing will be missed.
3. Accuracy
We make a genuine effort to report only what we can verify, and to say plainly where we are uncertain. Findings may still occasionally be wrong, either reporting a problem that isn't one, or missing one that is. The not useful action on any finding tells us when we have got it wrong, and we use that to improve.
4. Availability
We aim to keep the service running continuously but do not guarantee uninterrupted availability. Checks may be delayed by maintenance, by problems at HighLevel or by infrastructure failures outside our control. Where a check cannot run, Watchtower is designed to say so rather than report a false all-clear.
5. Your responsibilities
- Keep your recipient list current, so alerts reach someone who reads them
- Act on findings yourself; Watchtower cannot
- Ensure you are entitled to grant access to the sub-accounts you install into
6. Data
Our handling of data is described in the Privacy Policy. In summary: read-only access, configuration metadata and counts stored, no contact records or message content retained. When you uninstall Watchtower from your agency, the agency's data is deleted from our database immediately, aside from a few short-lived records described in section 6 of the Privacy Policy. A removed sub-account's stored findings are deleted, straight away if it was deleted in HighLevel and otherwise after 14 days unless it is added back (see section 6 of the Privacy Policy).
7. Fees
Where the service is paid, fees and billing terms are shown at the point of purchase. Changes to pricing apply to new installations and are notified in advance to existing ones.
8. Ending the agreement
You may uninstall at any time from your HighLevel account. On uninstall from your agency, access ends immediately and the agency's data is deleted from our database, aside from a few short-lived records described in section 6 of the Privacy Policy.
If your HighLevel account becomes inactive, we pause monitoring and delete your data after 14 days unless the account becomes active again (see section 6 of the Privacy Policy).
We may suspend or end access if the application is used in a way that damages the service, breaches these terms or breaches HighLevel's own terms. Where we do, we will say why.
9. Liability
The service is provided as is. To the extent permitted by law, we are not liable for indirect or consequential loss, including lost revenue or lost clients, arising from a problem Watchtower did not detect or reported inaccurately.
Nothing here excludes liability that cannot lawfully be excluded.
10. Relationship to HighLevel
Watchtower is an independent application distributed through the HighLevel marketplace. We are not affiliated with, endorsed by or operated by HighLevel. Your use of HighLevel remains governed by their own terms.
11. Changes
We may update these terms. Material changes will be notified to the email on the account before taking effect.
12. Contact
support@shajstudio.com